Fraud Prevention and Resolution

What is Online Fraud?

The most common form of online fraud related to online ad listing or online auction is when a seller takes payment and then fails to deliver the promised item or the item is delivered but does not match the item description.

Common Sense Rules

  1. Use sellers with good feedback and read the comments that others have left.
  2. Ask for phone numbers and addresses and speak to the seller.
  3. Pick up and pay for the goods in person
  4. Do not rent office without seeing the interior - in all likelihood that housing unit is not actually for rent.
  5. Do not submit to credit checks or background checks.  For a job or for housing until you have met the interviewer or landlord/agent in person.

Most Common Online Fraud Scams and Ways to Spot Them.

  1. Wire Transfers overseas (especially Western Union) - seller insists that you pay by wire transfer and your payment is safe because money will not be released without a password or ID code. This is not true. If they insist on a wire transfer it is almost certainly a scam.
  2. High priced auctioned item from a member with zero feedback.
  3. Offers to complete the sale before the auction has finished - contact telephone number or email in the text of the auction.
  4. Requesting your banking details after the auction has closed and then setting up direct debits with your banking information. Always use a payment provider such as Paypal to avoid giving your banking information.
  5. Makes an excuse why they cannot use a regulated Escrow Payment facilities for large sum of fund.
  6. Fraudulent escrow services (what is escrow?) - Sellers offering to use an escrow company that is not regulated.

If you have any doubt or suspicions, please contact us before doing anything!

Online Security - How do I know that an email is really from Genicity?

If you receive an email that appears to be from Genicity that requests sensitive personal information, be cautious. The email may be a "spoof" or "phishing" email. The people who send these fake emails hope that unsuspecting recipients will reply or click on a link contained in the email and then provide sensitive personal information such as passwords, your Mother's Maiden name, date or birth and debit and credit card information etc.

If you have any suspicions that you maybe the recipient of a "spoof" or "phishing" email do not click on any link in the email. The purpose of spoof email is to lead you to a Web site and attempt to collect personal information and commit identity theft or other crimes. Please contact us immediately.

Spoof emails often include the use of the Genicity logo and a genicity address in the "From" line (for example, "From:") The email may mimic common emails, such as notifications of problems with your account, Ask Seller a Question emails or offers to become a Genicity SELLER member.

Credit & Debit Card Information.

Secure debit and credit card encryption.

  1. All debit and credit card information entered is sent via secure encryption to our merchant providers.
  2. Genicity does not keep or hold any of your card information on file.

Securing Your Account and Reporting Account Theft

If you suspect that an unauthorized third party has accessed or has attempted to access your Genicity account, take the following actions:

First, check with family members and others who may use your account to verify that they did not make any changes.

Secondly, if no family members or associates have changed your genicity information please contact Genicity support immediately with all relevant information.

Note: The most common way for an account to be compromised is by replying to a "spoof" or "phishing" email (see 4 above) designed to access members" passwords and other sensitive information. You should take steps to protect your identity if you provided information to a spoof Web site or replied to a spoofed email. This includes contacting Genicity support. If you have given out sensitive information such as card or bank details you need to contact your card/bank provider immediately.

Who Should I Notify About Internet Fraud Attempts?

U.S. Federal

  1. Internet Fraud Complaint Center
  2. FTC Video: How to report scams to the FTC
  3. FTC online complaint form
  4. FTC toll free hotline: 877-FTC-HELP (877-382-4357)
  5. Consumer Sentinel/Military (for reports from services members or their families)
  6. SIIA Software and Content Piracy reporting


If you are defrauded by someone you met in person, contact your local police department.

If you suspect that a Genicity post may be part of a scam, please send us the details at